First Come, First Served.
Meeting ID: 894 6789 5924
Rational and Objectives
Water and wastewater services are categorized as ‘essential services’, and therefore continuity of Water and wastewater services are categorized as ‘essential services’, and therefore continuity of these services notwithstanding external disruptions is critical. Disruption caused by the Pandemic has highlighted the critical importance of business continuity planning in water and sanitation sectors. Water utilities across the globe have reported following key issues faced during the current pandemic:
- Limiting the impacts of the pandemic on the level of water and wastewater services delivered, and ensuring business continuity.
- Managing the crisis situation at the utilities and implementing the necessary adaptations in terms of strategies, planning, organization and work practices.
- Adapting and developing the communication with third parties, and especially with the public, in order to become meaningful actors in the management of the pandemic.
A series of webinars would be required to cover all these issues for which the main objective will be to bring together water utility managers and experts to share their perspectives, experiences, and response to the challenges caused by COVID-19, the lessons being learned in adapting to a changing situation, and the main messages they are communicating to their customers.
Umbrella Title: “Business Continuity”
Ensuring business continuity for water and wastewater services is essential for keeping citizens’ appropriate standards of living and the capacity for industrial and commercial bounce back during and after the covid-19 crisis. Adapting to the special conditions induced by the covid-19 crisis on the short, medium and long term has been a challenge to many water and wastewater utilities.
- Water consumption changing pattern and water production changing conditions
- Water bills and financial stability
- Ensuring essential staff safety
- Public information & customer interaction
The target group will be supervisors, managers, directors, and decision-makers from the water and wastewater sectors.
Format of the sessions:
There will be 4 main sessions of 30 minutes each. IWA representatives will open the session with a 5 min brief PowerPoint presentation introducing the topic and making key points. Each of the 4 sessions will involve 10 min presentations by competent resource person/s with a moderator who will also keep sessions to time. There will be 10 minutes dedicated to discussions in each of the 4 sessions followed by a 5 min conclusion time slot.
The presentations and exchanges will be in English